Increasingly relational skills are required! In our jobs, with family, with friends ...
Is expected that we know to deal with stressful situations, that we can manage our time properly and which all conflicts will be resolved brilliantly!
Thus, and because everything is not always as easy as it may seem, we propose some responses that enable training of certain behavioral / relational skills and provide a healthier personal and professional life.
At the end of the session, students should be able to understand: what is the conflict; the various types of conflicts; what triggers them and identify some ways of dealing with them.
Syllabus
Definition, identification, types and phases of the conflict; The importance of communication in conflict resolution: Interpersonal Communication, listening skills, giving and receiving feedback; Communication styles and assertiveness; Strategies in conflict management and resolution: Styles and strategies of conflict management, negotiation techniques and treatment of the conflict in a positive way; Conflict prevention; Management of emotions in conflict management; Evaluation.
Recipients
General public aged over 18 years
Duration
8 Hours - Labor or labor post
Stress Management
General Objectives
At the end of the session students should be able to understand: what is stress; what triggers; identify ways to prevent and / or combat it.
Syllabus
Definition, causes and vulnerability to stress; Identification of internal and external stress factors; Positive stress and negative stress; Stress personal and professional stress; Signs of stress: physical, cognitive and emotional Alerts, physical, cognitive and emotional symptoms of stress, attention, memory, and irritability; Stress management techniques; Techniques to avoid stress; Behavior change; Planning and control activities; Effective communication; Evaluation.
Recipients
General public aged over 18 years
Duration
8 Hours - Labor or labor post
Time Management
General Objectives
At the end of the session, students should be able to understand: what is time management; the various effective and ineffective ways to manage time, depending on the objectives.
Syllabus
Time Management: Managing Time as a process; Analyze the time; Clarify goals; Realize routines; Planning Time: Create and implement action plans; Differentiate tasks according to priorities; Scheduling activities: Importance of Innovation; Grilles time management; Build schedule and daily records; Effective communication as a tool of time management: Different ways of communicating; Bases of effective communication; Impact of communication on time management; Elaboration of practical work; Evaluation.
Recipients
General public aged over 18 years
Duration
8 Hours - Labor or labor post
Interpersonal Relationships Course
General Objectives
At the end of the session, students should be able to understand the different types of interpersonal relationships as well as strategies to maintain healthy interpersonal relationships in different contexts of life.
Syllabus
Communication styles: Recognition of own style of each student; Characteristics of each communication style: aggressive, passive, manipulative and assertive; Assertiveness training - role playing; Active listening - what to do, what not to do; Definition and identification of the causes of the conflict; Types of Conflicts and Phases of conflict.
Recipients
General public aged over 18 years
Duration
16 Hours - Labor or labor post
Assertiveness
General Objectives
At the end of the session, trainees will be able to understand what assertiveness is and applying it in simulated situations.
Syllabus
Communication styles: Recognition of own style of each student; Characteristics of each communication style: aggressive, passive, manipulative and assertive; Assertiveness training - role playing; Active listening - what to do, what not to do.
